Polisi Ad-daliad
Mae gennym bolisi dychwelyd 14 diwrnod, sy'n golygu bod gennych 14 diwrnod ar ôl derbyn eich eitem i ofyn am ddychwelyd.
I fod yn gymwys i gael ei dychwelyd, rhaid i'ch eitem fod yn yr un cyflwr ag y gwnaethoch ei derbyn, heb ei gwisgo neu heb ei defnyddio, gyda thagiau, ac yn ei phecyn gwreiddiol. Byddwch hefyd angen derbyn neu brawf prynu.
I ddechrau dychwelyd, gallwch gysylltu â ni yn Support@bespoke-space.com . Sylwch y bydd angen anfon ffurflenni i'r cyfeiriad canlynol:
Os derbynnir eich dychweliad, byddwn yn anfon label llongau dychwelyd atoch, yn ogystal â chyfarwyddiadau ar sut a ble i anfon eich pecyn. Ni fydd eitemau a anfonir yn ôl atom heb ofyn yn gyntaf am ddychwelyd yn cael eu derbyn.
Gallwch chi bob amser gysylltu â ni am unrhyw gwestiynau dychwelyd Support@bespoke-space.com
Difrodiadau a materion
Archwiliwch eich archeb ar y dderbynfa a chysylltwch â ni ar unwaith os yw'r eitem yn ddiffygiol, wedi'i difrodi neu os byddwch yn derbyn yr eitem anghywir fel y gallwn werthuso'r mater a'i wneud yn iawn.
Eithriadau / eitemau na ellir eu dychwelydu
Ni ellir dychwelyd rhai mathau o eitemau, megis nwyddau darfodus (fel bwyd, blodau, neu blanhigion), cynhyrchion wedi'u teilwra (fel archebion arbennig neu eitemau personol), a nwyddau gofal personol (fel cynhyrchion harddwch). Nid ydym ychwaith yn derbyn enillion ar gyfer deunyddiau peryglus, hylifau fflamadwy, neu nwyon. Cysylltwch os oes gennych gwestiynau neu bryderon am eich eitem benodol.
Yn anffodus, ni allwn dderbyn dychweliadau ar eitemau gwerthu neu gardiau rhodd.
Cyfnewid
Y ffordd gyflymaf o sicrhau eich bod chi'n cael yr hyn rydych chi ei eisiau yw dychwelyd yr eitem sydd gennych chi, ac unwaith y bydd y dychweliad wedi'i dderbyn, gwnewch bryniant ar wahân ar gyfer yr eitem newydd.
Cyfnod oeri 14 diwrnod yr Undeb Ewropeaid
Ar wahân i'r uchod, os yw'r nwyddau'n cael eu cludo i'r Undeb Ewropeaidd, mae gennych hawl i ganslo neu ddychwelyd eich archeb o fewn 14 diwrnod, am unrhyw reswm a heb gyfiawnhad. Fel uchod, rhaid i'ch eitem fod yn yr un cyflwr ag y gwnaethoch ei dderbyn, heb ei ddefnyddio neu heb ei ddefnyddio, gyda tagiau, ac yn ei becynnu gwreiddiol. Byddwch hefyd angen derbyn neu brawf prynu.
Adfywiadau
Byddwn yn rhoi gwybod i chi ar ôl i ni dderbyn ac archwilio eich dychweliad, a rhoi gwybod i chi a gafodd yr ad-daliad ei gymeradwyo ai peidio. Os caiff eich cymeradwyo, byddwch yn cael eich ad-dalu'n awtomatig ar eich dull talu gwreiddiol o fewn 10 diwrnod busnes. Cofiwch y gall gymryd peth amser i'ch banc neu gwmni cerdyn credyd brosesu a phostio'r ad-daliad hefyd.
Os yw mwy na 15 diwrnod busnes wedi mynd heibio ers rydym wedi cymeradwyo eich dychwelyd, cysylltwch â ni nh Support@bespoke-space.com
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Wedding Services
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